Comment on Responsibility and remedies for ATM frauds by Soumi Guha Thakurta.
I am Soumi Guha Thakurta. That on the night at about 11-37pm and 12.09am of 12th March 2016 and 13th March 2016 respectively, I received an sms from UCO BANK, that Rs. 20,000/-, Rs. 5,000/-, Rs. 20,000/- and Rs. 5,000/- (a total of Rs. 50,000/-) was withdrawn from my Account using my Debit Card. All these sms/withdrawal was in between 11.39pm- 12.09am (i.e. 12th March 2016 – 13th March 2016) from an UCO Bank ATM with ATM ID- DA107301 which I searched on ‘Google’ and found out that it was somewhere near Jawaharlal Nehru Road, Calcutta.
It is Pertinent to mention that at that point of time I was at home and the ATM Card with me only and no one else. It is a serious case of fraud or any other card related crime which I anticipate. Also pertinent to mention that my last use of my ATM card was at petrol Pump wherein I transacted for Rs. 1000/- and thereafter there I did not use my card in any occasions whatsoever.
I have already lodged an FIR/GD with the Kasba Police Station to look and to investigate into the matter and already wrote email to the UCO Bank at the email id provided in the website.
Will the banking Ombudsman give me any relief?
Or Will I have to go to Consumer Forum?