Period within which consumer complaint be lodged
Section 24 A of the Consumer Protection Act, 1986 prescribes the
(l) The District Forum, the State Commission or the National Commission shall not admit a complaint unless it is filed within two years from the date on which the cause of action has arisen.
(2) Notwithstanding anything contained in sub-section (1), a complaint may be entertained after the period specified in sub-section (1), if the complainant satisfies the District Forum, the State Commission or the National Commission, as the case may be, that he had sufficient cause for not filing the complaint within such period:
Provided that no such complaint shall be entertained unless the National Commission, the State Commission or the District Forum, as the case may be, records its reasons for condoning such delay.
In view of the statutory provisions do no put a bar on filing the consumer case even after 2 years of the cause of action. Only condition is that there must be solid reasons for not approaching a court of law withing the period of 2 years.
Second option relating to counting of period is the point of arising of cause of action. Now the cause of action arises when first the reasons get created for the consumer to raise his voice. Secondly, if the matter is continuing the cause of action also continues. For example a member of the Society is availing the services of the Society and pays certain amount of money to the Society for its services. If the Society do not provide the services and it continues to not to provide the services or there is deficiency in the services the cause of action continues. In such a case the consumer can file the case accordingly.
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