Comment on Consumer Protection Cell Dwarka New Delhi by Ravinder Kumar.

Complain about the carelessness of the idea staff regarding 349 scheme on my mobile.

Reverend Sir/ Madam,It is stated you that iam Ravinder Kumar eleven years old customer of idea. In the last of month March may be on 29 i had send a message for portability. Very next day i received a call from idea officer and she offered me a new plan of rupees 349 instead of my going on plan 375. The official description was 1 unlimited calls. 2 roaming free call receing. 3 5gb data.4 3000 massages. All these things were for a month. I got all the things but not 5 gb net data. I received only 100mb. I had calls many time for the resolution of the problem but there is no solution still. On 7th April i complain and the officer of idea committed for the solution on 14th April up to 11:15 am. I didn’t receive any call or massage regarding the complain on due date. I got the call on 23rd April at 4:15. The official didn’t care  of my schedule and told that you received 10 gb data but i didn’t got any. After sometime i got a massage that this service is not for you. Again i complain and i got the new date 29th April. On 24 th i received a call again twice time and mr official said that its the fault of the previous official who didn’t express his views clearly and we feel sorry for that. Sir from 29 March to till the date while writing the mail i had wait for almost a month but there is no perfect resolution from the side of idea officials. It stop my daily routine of net use, there is a lots of frustration and unnecessary problem only due to the irresponsible officials of the idea company. Very soon i would like to lodge a complain in consumer court with lots of call received proofs and massage send by idea. From last eleven years its the worst experience with idea. I hope receiving team of this mail will take an action and resolve my complain.

With lots of regard and thanks.

Yours truly

Ravinder Kumar

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