Consumer Forum orders Rs.15000 fine for mental agony

manish.raj@timesgroup.com reports from Chennai.

Not delivering a greeting card after collecting Rs.40/- as service charge has cost a courier company Rs.15,000/-. A consumer forum in Chennai has slapped the company with the fine for causing “mental agony” to a city resident.

G Suresh of Sowcarpet said he had sent a greeting card through Professional Courier to a person in Kadapa in Andhra Pradesh on August 28, 2013, The company failed to deliver the card and it was returned to Suresh after 23 days saying no service was available to deliver the card in the area. He moved the district consumer disputes redressal forum seeking compensation for negligence and deficiency in services.

A bench of presiding K Jayabalan and member T Kalaiyarasi said without verifying about the availability of service in the area, the courier company had booked the consignment and subsequently returned it.

The consumer Forum directed the company ( Professional Courier ) to pay Rs.10000/- (Rupees Ten thousand only) for causing mental agony and Rs.5000 (Rupees Five thousand only) as litigation expenses.

Consumer means any person who—

(i) Buys any goods for consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised or under any system of deferred payment when such use is made with the approval of such person, but does not include a person who obtains such goods for resale or for any commercial purpose

or

(ii) hires or avails of any services for a consideration which has been paid or promised or partly paid and partly paid and partly promised or under any system of deferred payment and includes any beneficiary of such services other than the person who hires or avails of the services for consideration paid or promised or partly paid and partly promised or under any system of deferred payment, when such services are availed of with the approval of the first mentioned person but does not include a person who avails of such of services for any commercial purpose.

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