Consumer Forum orders Rs.15000 fine for mental agony
firstname.lastname@example.org reports from Chennai.
Not delivering a greeting card after collecting Rs.40/- as service charge has cost a courier company Rs.15,000/-. A consumer forum in Chennai has slapped the company with the fine for causing “mental agony” to a city resident.
G Suresh of Sowcarpet said he had sent a greeting card through Professional Courier to a person in Kadapa in Andhra Pradesh on August 28, 2013, The company failed to deliver the card and it was returned to Suresh after 23 days saying no service was available to deliver the card in the area. He moved the district consumer disputes redressal forum seeking compensation for negligence and deficiency in services.
A bench of presiding K Jayabalan and member T Kalaiyarasi said without verifying about the availability of service in the area, the courier company had booked the consignment and subsequently returned it.
The consumer Forum directed the company ( Professional Courier ) to pay Rs.10000/- (Rupees Ten thousand only) for causing mental agony and Rs.5000 (Rupees Five thousand only) as litigation expenses.
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