Consumer Complaints by members of Co-operative Society and RWA

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As per Consumer Protection Act, the member of a co-operative society or a RWA (residents welfare association) is a Consumer.

CONSUMER HAS RIGHT TO SERVICES: The consumer who has paid his demands to the society or a co-operative society has all the rights to services promised by the society.

CONSUMER HAS RIGHTS AGAINST DEFECTS: Members of co-operative societies have a rights to get the defects in their flats removed from the builders and ultimately the society.

 

CONSUMER IS A KING: In the opinion of the Trust the member of co-operative society is a king because every member is a Consumer. The Consumer has innumerable rights.

CONSUMER GUIDANCE: The disputes settlement trust through this web-site provides guidance to consumers and all the members are covered under it. So any time you may seek guidance and you will yourself experience the time within which the guidance is provided by us.

CONSUMER COMPLAINTS: Any one can complain to this Trust as a Consumer and the Trust is having a separate cell which looks into the problems and remedies for the benefit of consumers at top priority. The fact is that the consumers are hesitant to approach the Trust thinking that it will involve a lot of cost. In fact the consumer do not realize that not only the cost will be recovered but he/she will also be compensated for the mental agony and harassment.

CONSUMER COMPLAINANTS HAVE DUAL RIGHTS: Very few consumers cum members of the co-operative societies realize that the Consumer is having the right to approach the Registrar of co-operative societies and also the Consumer Forum / Court at the same time. The fact is that by approaching both will being better and quick results to the consumer complaints.

WHERE TO COMPLAIN: Initially you need to complain to us by leaving a Reply below as a query or request for assistance.

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10 Comments

  • Sunil kankal says:

    I have strong complaint against Society for not fulfilling the Seepage of the flat. Please advice me on the consumer forum advocate to take ahead this matter. My area is in Thane, Maharashtra.

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  • Dharmendra Raval says:

    Can Managing Committee Charge Additional Extra Money from Tenents ( Who is staying on leaf & Licence ) for using Pool & Club House. kindly reply or send email on dharamsr24@gmail.com

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    • Dear Dharmendra Raval, As per DCS Act, 2003, Managing Committee can charge if it is approved by General Meeting provided the item of this Agenda with the intention to increase the amount is circulated to all members as prescribed. BUT decision of Society has already been challenged in a court of law. In our opinion, the law is wrong in charging extra from Tenants. For further assistance you may consult our legal experts.

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  • Shakti says:

    Commercial operations and frequent large gatherings are not allowed as per bye-laws of my society. But some residents, run these operations causing a lot of nuisance. RWA ignores such commercial operations. Security is under RWA control and they can stop this nuisance if they want. This has caused me a lot of mental agony and harassment. Can I sue my RWA for causing this harassment and not working as per the bye-laws? Also, I think the guidelines of Gurgaon, Haryana MCG state that the agency that has management of security has the obligation to enforce the bye-laws of the society.

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    • Advocateji says:

      Dear Shakti, You are right in writing that such operations are not allowed. But at the same time, when the residents are accepting it by not raising any objection, they will continue and it will certainly increase in future. The only reason is cost saving to the organizers. So, they should not take the chance to save money, when the residents are allowing them by keeping quite and enjoying the show. The fact is that, no one must have sent even a legal notice to them for the wrong doing and the RWA management may be un-aware of it. In our opinion the offence is not only Criminal but also civil (Consumer), but you should consult legal experts of your choice or you can consult our legal experts by click of mouse here.

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  • Shakti says:

    Thanks for the response, Advocateji. RWA is definitely aware of the matter but is unwilling to take any actions. By not taking any actions, RWA is condoning the bye-laws. RWA has the power to shut down such operations. For this reason, I wanted to know if action can be taken against RWA. Can I ask for compensation from RWA for mental harassment caused to me for something that RWA could have easily handled?
    Thanks again!!

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    • Advocateji says:

      Dear Shakti, In fact we have already requested you to get in touch with any legal expert. This is now the 2nd and final reply & after this no reply shall be given on this matter to you. All matters cannot be resolved just by taking free advise on web site itself. We have already told you that there is criminal offence as well as violation of consumer protection Act. Legal action is possible in both the channel or any one channel as per your choice against the RWA and also all the Governing Body members or managing committee members. If you have desired proof, you will certainly get compensation in addition to accummulated damages, cost of litigation and directions to the RWA for not repeating such incidents in addition to immediate stop to such activities. But you have to consult any legal expert or our legal expert by click of mouse here.

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  • umesh says:

    Dear sir, in our DDA society few person 5 to 10 persons has formed illegal RWA without any elections, it has been 3 years they are not conducting lecetions, or holding any AGM and now harassing people, illegal collection of money and no accountability, kindly guide

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    • Advocateji says:

      Dear Umesh, You seems to be exploited by RWA functionaries instead of looking after your welfare. To set right the functioning one need to go through entire working along with Rules of the RWA also. For complete assistance you may get in touch with a legal expert in these matters or get in touch with our Legal Expert by click of mouse here.

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